Refund Policy

Morni Studios

Last updated: September 22, 2026

At Morni Studios, we want you to feel confident when shopping with us. If something is not right with your order, please review the information below to understand our return, refund, cancellation, and replacement procedures.

This policy applies to purchases made through the Morni Studios online store.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. Returns

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the item meets the eligibility requirements below.

To qualify for a return, the item must:

• Be unworn and unused
• Be unwashed
• Be in its original condition
• Have all original tags attached, where applicable
• Be returned with its original packaging where reasonably possible
• Be free from perfume, makeup, deodorant marks, stains, alterations, or other signs of wear

You may inspect and try on clothing in the same way you reasonably would when shopping in a physical store, but items showing signs of actual use may not be eligible for return.

We reserve the right to refuse a return where an item does not meet these conditions, subject to applicable consumer protection law.

2. How to Request a Return

To request a return, contact us at:

info@mornistudios.com

Please contact us within 30 days of delivery and include:

• Your full name
• Your order number
• The item(s) you wish to return
• Your reason for the return
• Photos or video if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide the applicable return instructions.

Please do not send a return before receiving return instructions from us.

Sending an item to an address without following the provided return instructions may result in delays or difficulty processing the return.

3. Return Shipping Costs

For standard returns due to preference, fit, size, or change of mind, return shipping costs are generally the responsibility of the customer.

Original shipping charges are generally non-refundable for standard voluntary returns, except where required by applicable law.

If you receive an incorrect, damaged, or defective product and we confirm the issue, Morni Studios will provide an appropriate solution and will not require you to bear return shipping costs where applicable law requires otherwise.

We recommend using a tracked shipping service when returning an item. Please retain your tracking information and proof of shipment until your return has been completed.

4. International Return Warehouse

Because Morni Studios works with international suppliers and fulfilment partners, some approved returns may need to be sent to an international return facility, including a facility located in Asia.

Please do not return your order to the address shown on the original package unless we specifically instruct you to do so.

The correct return address and instructions will be provided after your return request has been reviewed.

For standard voluntary returns, international return shipping costs may be the responsibility of the customer.

Any statutory return or cancellation rights that apply to your purchase remain unaffected.

5. Refunds

Once an eligible return has been received, it will be inspected.

We aim to review returned items within 7 business days of receipt.

If your return is approved, your refund will generally be issued to the original payment method.

After we issue a refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

The time required for the refund to appear is controlled by the relevant financial institution and is outside our control.

We will notify you when your refund has been processed.

6. Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:

info@mornistudios.com

For the fastest resolution, please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs or a short video showing the problem
• A photograph of the shipping label or packaging where relevant

Once we have reviewed the issue, we may offer an appropriate remedy depending on the circumstances, such as:

• A replacement
• A refund
• Another appropriate resolution agreed with you

In some cases, returning the defective or incorrect item may not be necessary.

Nothing in this section limits remedies available under applicable consumer protection law.

7. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you need another size, colour, or product, please contact info@mornistudios.com. Where an exchange is available, we will provide instructions.

If a direct exchange cannot be arranged, you may need to return the eligible item and place a new order.

8. Non-Returnable Items

Certain items may not be eligible for voluntary returns for hygiene, safety, or other legitimate reasons.

These may include, where applicable:

• Earrings and pierced jewellery where hygiene seals have been removed
• Personal-care or hygiene-sensitive products once opened
• Gift cards
• Items marked as final sale where permitted by applicable law
• Customized or personalized products
• Items that have been worn, washed, altered, damaged, or used after delivery

A sale or discounted item is not automatically final sale unless this is clearly stated before purchase and such a restriction is permitted by applicable law.

This section does not remove any rights you may have if a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection legislation.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible at:

info@mornistudios.com

We begin processing orders shortly after they are placed, so we cannot guarantee that an order can be changed or cancelled before shipment.

If the order has already entered fulfilment or has been shipped, it may no longer be possible to cancel it through our fulfilment system.

Once delivered, you may request a return in accordance with this policy.

Any separate cancellation right provided by applicable consumer protection law remains unaffected.

10. Lost Orders

If your tracking information has not updated for an extended period or you believe your parcel has been lost, contact us at info@mornistudios.com.

Please provide your order number and any available tracking information.

We may investigate the shipment with the relevant carrier or fulfilment provider.

If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Applicable statutory rights relating to non-delivery remain unaffected.

11. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information carefully before submitting an order.

If you notice an incorrect address, contact us immediately. We will try to update the information before fulfilment, but we cannot guarantee that changes can be made after an order has entered processing.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

We will only deduct or charge costs that are reasonably connected with the failed delivery and permitted by applicable law.

12. Refused and Unclaimed Packages

If a package is refused by the recipient or is not collected and is subsequently returned, please contact us.

Once the package has been returned and its status confirmed, we will determine the appropriate refund or redelivery options.

Actual shipping or return costs may be deducted from a voluntary refund where permitted and where those costs resulted from a customer refusing or failing to collect the shipment.

We have deliberately not included a fixed $35 CAD penalty. Actual costs can vary, and a blanket penalty is less appropriate than clearly disclosing reasonable costs actually incurred.

13. Delivery Delays

Estimated delivery times are estimates rather than guarantees unless explicitly stated otherwise.

International fulfilment may occasionally be affected by carrier delays, customs processing, weather, peak shopping periods, or other circumstances outside our immediate control.

However, this does not remove any cancellation, refund, or other rights available to you under applicable consumer protection law.

For example, British Columbia provides specific cancellation rights for distance-sales contracts where products are not supplied within the applicable statutory period.

14. Customs, Duties and Import Charges

Depending on the destination and how an order is fulfilled, customs duties, import taxes, or other fees may apply.

Where additional charges could apply, information presented during checkout, shipping information, or other pre-purchase disclosures should be reviewed before placing your order.

Morni Studios will comply with applicable requirements concerning the disclosure of prices and charges.

Customers should not be required to pay charges that Morni Studios has explicitly represented as already included in the purchase price.

15. Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, we encourage you to contact us at info@mornistudios.comso that we have an opportunity to investigate and resolve the matter.

If a chargeback or payment dispute is opened, we may provide relevant information to the payment provider where appropriate, including:

• Order confirmation
• Transaction information
• Shipping and tracking records
• Delivery information
• Relevant customer communications
• Return and refund records
• Photographs or other evidence submitted in connection with the order

We will handle payment disputes in accordance with applicable laws and the rules of the relevant payment provider.

I would remove the original statement that filing a chargeback without contacting the store could affect the customer’s future purchasing eligibility. It can come across as discouraging customers from exercising legitimate dispute rights.

16. Canadian Consumer Rights

Our 30-day return policy is a Morni Studios commercial return policy. It should not be interpreted as a statement that every Canadian customer automatically has a statutory 30-day change-of-mind or withdrawal right.

Consumer protection rules in Canada can vary by province and according to the circumstances of the transaction.

Customers may have additional legal rights concerning matters such as non-delivery, required disclosures, defective products, or online sales contracts. Those statutory rights apply independently of the voluntary return policy described above.

For example, British Columbia’s distance-sales rules apply even to businesses dealing with a B.C. customer and provide specific cancellation/refund rights in certain circumstances.   Ontario also provides statutory cancellation rights for certain internet agreements where required disclosures or agreement requirements have not been met.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override rights that cannot legally be excluded.

17. Policy Agreement

By placing an order through the Morni Studios website, you acknowledge that you have had an opportunity to review the return, refund, shipping, and cancellation terms presented to you.

These terms form part of the conditions applicable to your purchase to the extent permitted by law.

If any provision of this policy conflicts with a mandatory consumer protection requirement applicable to your purchase, the mandatory legal requirement will prevail.

18. Contact Us

If you have questions about a return, refund, damaged item, cancellation, or this policy, please contact:

Morni Studios
Email: info@mornistudios.com

Please include your order number when contacting us about an existing purchase.